1. Name: configure the name (mandatory) and surname (optional) of the service. We will use the surname when we want to configure a service that has variants and differentiated costs (and we want the system to group them). Eg Double zero ring - Soft cover

Double Zero Ring - Hard Cover

2. Family:

  • Flat and rotary: services that are applied to offset and commercial rotary presses.

  • Industrial roll: service applied to flexographic and digital roll machines.

  • Large format: services applied to plotters and flatbeds.

  • Generic: services applied to all families. E.g.: office, design. 

3. Type of service:

  • Matrix: service that only refers to a mould or matrix. Normally another subservice is added that offers the print run. E.g: folia. You must choose matrix (dies), and then add a sub service to charge the variable.

  • Varnish: configure varnish application service. E.g: glossy varnish

  • Generic: all services that are neither "matrix" nor "varnish" type. E.g. laminate, double zero ring, stapled.

4. Assign to: you can choose if you want the new service we are creating to be assigned in the cost detail in the quote to "Services" or "Termination" at the time of quoting.

5. Additional check:

  • Requires file: service that requires a file to do it. E.g: die, UV varnish, foil, stamp. What for? This file can then be sent by system to the service provider.

  • Generate library: by selecting it, it will be possible to generate a library of the service, in order to use it recurrently. E.g: die, folia, cuño.

  • Self-closing: we must select it when we do not want the service to generate a service order that must then be controlled. E.g: graphic design. We want to charge the customer, leave a statistical record, but we do not need to generate a service order for that.

  • Automatic notes: if the service is selected it will appear automatically in the text field of the quotation. If we want to charge a service, but not display the information for the customer to see, we must leave this field blank. E.g: quality control.

6. Variable cost:

  • First field: we must enter the amount to be collected in local currency.

  • Second field: choose the way we will charge it.

  • Third field: we can limit the amount that a user can choose the service. If we choose 0 we leave it free for the user to enter any number. If we enter 2 it gives the option to choose that it is a service type shot/ withdrawal (E.g laminate). If we choose any other number, the user will be able to see a displayed list that will be able to choose the quantity up to the limit that we put. E.g: application of transferable limit to 5.

  • Next, we will review one by one the options that can be charged for variable services:

Next, we will review one by one the options that can be charged for variable services:

  • $/ unit: an amount will be charged for each unit of final product.

  • $/ shot: a fee will be charged for each printed sheet 

  • $/ m2: charge per area (square meters) total contained in the sheets, according to the printing area.

  • $/ cm: idem to $/unit

  • $/ service: unique amount for selecting the service (E.g:: office or design)

  • $/ time_unit: amount charged according to the time it takes to process the total number of project units (according to the production rate charged to the service).

  • $/ shrinkage_time: amount charged according to the time it takes to process the total number of sheets or linear contained in the piece (according to the production rate charged in the service).

  • $/ time_total_leaves: amount charged according to the time it takes to process the total number of sheets (or sizes) contained in the piece (according to the production rate charged in the service).

  • $/ time_area: amount charged according to the time it takes to process the total image area contained in the part (according to the production rate charged to the service).

  • $/ each: amount per lot units. E.g: $ per 100 units.

  • $/ Kg: charge per Kg of the processed work. Explanation of the calculation of the weight can be reviewed at:  http://help.twistsoftware.com/english-support/weight-calculation-for-work-order

  • Final cut: charge for guillotine cutting of the finished product according to the production rates charged. The system assumes that everything has a double cut and that the total number of cuts to be made on the post is: 4 + n+ m (where n:figures at the width, m: figures at the height on the paper).

  • Process cut: amount charged for the time it takes to cut the paper according to the number of cuts entered by the user.

Important Note: to configure the "final cut" and "process cut" services, the following should be considered:

  • Height: guillotine height in mm

  • Charging time: time it takes to charge the battery.

  • Speed: cuts per hour

  • Caliper: each material (substrate) must be registered its caliper or thickness in mm.

The caliper can be placed material by material (editing the substrate in the material master) or massively from configuration (gearing) where the thickness of the substrate can be placed to the family.

In addition to the variable cost, which is the hourly cost of the service:

  • Revision_roll: charge for revision of a roll printed in flexo or digital, the amount of unit to process is the amount of base line meters printed, and the speed is meters/ hr.

  • Revision_unit: charge for revision of a product unit (packaging for example).

  • Test color_$/ m2: charge for processing color test.

7. Fixed cost: single fixed amount that we will charge for selecting this service. Ex: Die mold.

  • Mold: It will show in the quote the cost associated to the mold.

  • Hidden: It will include the fixed cost in the total cost, but it will not show it on screen. 

8. Minimum cost: minimum cost that we will charge the client for the service. If the variable cost does not reach this value, then this minimum amount will be charged. Unique: it does not matter the amount of different sheets for the purposes of calculating the minimum (example the laminate) To change: the minimum is recalculated or "reset" for each different sheet. E.g: screen-printed UV varnish.

9. Production speed: number of units or sheets that can be processed per hour of this average service.

10. Queue time: how much time on average this work spends in the queue waiting to be processed. This serves for the automatic planning.

11. Materials: it is possible to associate to a service material what is necessary to offer the service which makes it discounted automatically in the warehouse the above-mentioned input Ex: Acoclips or mechanisms/  exhibitors of banner roll up. It is necessary to indicate the quantity of material units that will be discounted for each configured service unit.

Important: The inventory will be discounted when the work finishes the Termination status.

12. Sub services: we can generate subservices related to an initial service, which will generate 2 independent service orders later. For the subservice we must configure the same parameters mentioned above. Example: die-cutting.

  • Mould type service: MOLD

  • Generic type service: TIRAJE

In this way it is possible for the mold to be made by supplier "A" while the run a machine that is in the plant.

In the following image we can see an example of die service configuration:

Do you want to test how the services include? Download this Excel document to understand how to improve how they operate 

Finally, remember that the platform already comes pre-loaded with multiple services. Before creating a new one, you can check if it has been created and just modify the parameters to match the printer's own settings. If you want to create a new one, it is also useful to check another service that has similar behavior to use it as a reference.

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